When you implement Cority, your project is managed under the stewardship of EHSQ experts. We’ve literally walked in your shoes. We have the best track-record of deployment success and the most satisfied clients in the industry. From deployment to training to ongoing support, we have all the resources required to implement and for you to successfully utilize your software.
Staffed by fully trained Cority professionals based in our head office, our Customer Support team is ready to help. They are equipped with the knowledge and empowered to quickly access the resources needed for rapid resolution of issues.
Cority support is available 24/7 through our user community, toll-free support line and through email.
We have established support service levels and response times to meet our clients’ expectations and ensure effective communication.
Plus, our active User Community for our customers is a invaluable resource for FAQs, Product Discussions and additional support details.
When you join Cority, you’re not just getting software – you’re getting access to the strongest user community with likeminded EHSQ professionals and resources designed to make you successful.
The Cority Community is a central hub that helps you stay up to date with your Cority application:
We have all the resources required to implement your software successfully, ensuring a complete system fit. We focus on providing timely and professional IT support to manage any issues or concerns.
Cority assigns a primary Client Services Consultant (CSC) to each client. The CSC is your personal representative at Cority, who will work closely with your designated project manager(s) to promote ongoing and effective communication.
Each CSC is a highly qualified and experienced professional with first-hand knowledge of the many issues involved in implementing software applications as well as real-life environmental, health, safety, and quality solutions.
The CSC works closely with you to:
The CSC is responsible for recommending the appropriate training program and tailoring this to users’ requirements. We assist with personnel, from Cority or from our systems integration partners, for internal project management for your implementation initiative.
There is more to it than the software. Learn about Cority’s Implementation Methodology.
Our customers find Cority to be very easy to learn because the software is designed in a logical manner by industry experts. However, the success of any EHSQ initiative is user adoption.
We have designed structured, hands-on training programs to meet the specific learning needs of different groups of users, and provide two types of training programs:
Formalized ‘hands-on’ instructions for groups of primary users.
An intensive program of training designed for staff required to train end users (‘Train-the-Trainer’). This intensive training program gives the designated trainer an in-depth understanding of the software. Training can be done in your site or at Cority’s corporate training facility in Toronto.
User training is organized into a series of training sessions carefully designed to meet the learning needs of individual users.
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