An Experienced Personal Advocate: Your Client Services Manager
Cority assigns a primary Client Services Consultant (CSC) to each client. The CSC is your personal representative at Cority, who will work closely with your designated project manager(s) to promote ongoing and effective communication.
Each CSC is a highly qualified and experienced professional with first-hand knowledge of the many issues involved in implementing software applications as well as real-life environmental, health, safety, and quality solutions.
The CSC works closely with you to:
- Understand your unique business process concerns
- Assist in the preparation of a project plan
- Define and further refine users’ requirements to achieve a “system fit”
- Communicate modifications required to the standard software to Cority programming staff
The CSC is responsible for recommending the appropriate training program and tailoring this to users’ requirements. We assist with personnel, from Cority or from our systems integration partners, for internal project management for your implementation initiative.