Services
With you every step of the way
Designed, deployed, and supported by EHSQ experts
When you implement Cority, your project is managed under the stewardship of EHSQ experts. We’ve literally walked in your shoes. We have the best track-record of deployment success and the most satisfied clients in the industry. From deployment to training to ongoing support, we have all the resources required to implement and for you to successfully utilize your software.
Customer Support
Staffed by fully trained Cority professionals based in our head office, our Customer Support team is ready to help. They are equipped with the knowledge and empowered to quickly access the resources needed for rapid resolution of issues.
Cority support is available 24/7 through our user community, toll-free support line and through email.
We have established support service levels and response times to meet our clients’ expectations and ensure effective communication.
Plus, our active User Community for our customers is a invaluable resource for FAQs, Product Discussions and additional support details.
Client Services
We have all the resources required to implement your software successfully, ensuring a complete system fit. We focus on providing timely and professional IT support to manage any issues or concerns.
Legacy data from either a previous EHSQ system, Excel or paper files can be added to the Cority application.
Where paper files exist, data can be input manually or scanned and stored as a reference document. For the conversion of data from a previous system – we can help. Data can be mapped to the Cority database by your IT resources alone or with the assistance of Cority technical services. Or, it can all be performed by Cority.
Each CSC is a highly qualified and experienced professional with first-hand knowledge of the many issues involved in implementing software applications as well as real-life environmental, health, safety, and quality solutions.
The CSC works closely with you to:
- Understand your unique business process concerns
- Assist in the preparation of a project plan
- Define and further refine users’ requirements to achieve a “system fit”
- Communicate modifications required to the standard software to Cority programming staff
The CSC is responsible for recommending the appropriate training program and tailoring this to users’ requirements. We assist with personnel, from Cority or from our systems integration partners, for internal project management for your implementation initiative.
Thinking about implementing an EHSQ solution soon?
There is more to it than the software. Learn about Cority’s Implementation Methodology.
Expert Training
Our customers find Cority to be very easy to learn because the software is designed in a logical manner by industry experts. However, the success of any EHSQ initiative is user adoption.
We have designed structured, hands-on training programs to meet the specific learning needs of different groups of users, and provide two types of training programs:
- Formalized ‘hands-on’ instructions for groups of primary users.
- An intensive program of training designed for staff required to train end users (‘Train-the-Trainer’). This intensive training program gives the designated trainer an in-depth understanding of the software. Training can be done in your site or at Cority’s corporate training facility in Toronto.
A Wide Variety of Training Options
User training is organized into a series of training sessions carefully designed to meet the learning needs of individual users.
- New User/End User Training
- Module Specific Training
- Refresher Courses
- “Train-the-Trainer” Program
