Services

With you every step of the way

Designed, deployed, and supported by EHSQ experts

When you implement Cority, your project is managed under the stewardship of EHSQ experts. We’ve literally walked in your shoes.  We have the best track-record of deployment success and the most satisfied clients in the industry. From deployment to training to ongoing support, we have all the resources required to implement and for you to successfully utilize your software.

Customer Support

Staffed by fully trained Cority professionals based in our head office, our Customer Support team is ready to help. They are equipped with the knowledge and empowered to quickly access the resources needed for rapid resolution of issues.

Cority support is available 24/7 through our user community, toll-free support line and through email.

We have established support service levels and response times to meet our clients’ expectations and ensure effective communication.

Plus, our active User Community for our customers is a invaluable resource for FAQs, Product Discussions and additional support details.

User Community

When you join Cority, you’re not just getting software – you’re getting access to the strongest user community with likeminded EHSQ professionals and resources designed to make you successful.

The Cority Community is a central hub that helps you stay up to date with your Cority application:

  • Connect with other EHSQ professionals who encounter similar issues and share best practices.
  • Access educational content and learn from experts right from your Cority application.
  • Discussion boards are always monitored by Cority experts who ensurequestions are answered quickly and intelligently.
  • Share valuable feedback with us. Submit and vote on suggestions for improving the Cority product – lots of new Cority features are the result of ideas from the Community.

Client Services

We have all the resources required to implement your software successfully, ensuring a complete system fit. We focus on providing timely and professional IT support to manage any issues or concerns.

Cority provides technical services, either on-site or through extended remote support, to assist with the installation and configuration of your software in collaboration with your IT resources. This ensures the installation is efficient and the users can immediately begin to access the system.
Cority Technical Services can help you with system administration including user security, system settings, device interfaces, web service interfaces as well as the conversion of Legacy System data into your Cority application. Legacy data from either a previous EHSQ system, Excel or paper files can be added to the Cority application. Where paper files exist, data can be input manually or scanned and stored as a reference document. For the conversion of data from a previous system – we can help. Data can be mapped to the Cority database by your IT resources alone or with the assistance of Cority technical services. Or, it can all be performed by Cority.
We know software is only part of the equation. The success of an implementation process depends largely on the expertise and commitment of people. We facilitate superior implementation planning, through processes such as gap analysis, implementation planning/pre-training, and final end user training on the software. We distinguish ourselves from the competition by hiring only certified professionals from the field – people with years of nursing, safety, environmental, ,quality and IH experience.
Cority also follows an established standard for project management. From the initial project lift-off, to development of the project plan and to delivery, Cority delivers on- time and on-budget.

Cority assigns a primary Client Services Consultant (CSC) to each client. The CSC is your personal representative at Cority, who will work closely with your designated project manager(s) to promote ongoing and effective communication.

Each CSC is a highly qualified and experienced professional with first-hand knowledge of the many issues involved in implementing software applications as well as real-life environmental, health, safety, and quality solutions.

The CSC works closely with you to:

  • Understand your unique business process concerns
  • Assist in the preparation of a project plan
  • Define and further refine users’ requirements to achieve a “system fit”
  • Communicate modifications required to the standard software to Cority programming staff

The CSC is responsible for recommending the appropriate training program and tailoring this to users’ requirements. We assist with personnel, from Cority or from our systems integration partners, for internal project management for your implementation initiative.

Thinking about implementing an EHSQ solution soon?

There is more to it than the software. Learn about Cority’s Implementation Methodology.

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Expert Training

Our customers find Cority to be very easy to learn because the software is designed in a logical manner by industry experts. However, the success of any EHSQ initiative is user adoption.
We have designed structured, hands-on training programs to meet the specific learning needs of different groups of users, and provide two types of training programs:

Formalized ‘hands-on’ instructions for groups of primary users.
An intensive program of training designed for staff required to train end users (‘Train-the-Trainer’). This intensive training program gives the designated trainer an in-depth understanding of the software. Training can be done in your site or at Cority’s corporate training facility in Toronto.

A Wide Variety of Training Options

User training is organized into a series of training sessions carefully designed to meet the learning needs of individual users.

  • New User/End User Training
  • Module Specific Training
  • Refresher Courses
  • “Train-the-Trainer” Program

Contact an EHSQ Expert to Schedule a Demo

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