Success and Support

Customer Experience

With you every step of the way


The first days as a new customers can be intense – we will make sure you are familiar with the key steps and milestones, and have guided access to the resources available to you.

Transition to production

As you move into production, your Customer Success Manager will move into the forefront of your partnership with Cority. In these early days, ensuring you have a solid plan for roll-out, a smooth transition to support, and gaining acceptance and adoption of your new solution is key to your success. We will be there to help.

Check-ins and reviews

We’ll stay on top of your experience with Cority with frequent check-ins, identify opportunities for you to do more with Cority, and invite you to participate in ongoing training programs, and invite you to join our annual Cority Connect user group conference and regional roadshows.

Care and support

Cority experts are standing by to respond to any issues that might arise and are there to help when you’re not sure where to turn. The Cority Community Portal is constantly updated with tips and tricks, moderated panels, and other forums for making sure you are always productive in your ongoing use of Cority EHSQ software platform.

The support teams have been really, really great. If they don’t get something resolved, they check back with you the next day to let you know that they’re still working on it, so you don’t think they’ve forgotten you. They’ve been very responsive.

Patti Law, Manager of Health - PPG Industries.

In your corner from day one

Our Customer Success Managers accompany and guide our customers throughout their EHSQ journey. We are passionate about your success, and our support team is equipped to address your needs for day-to-day issues related to your Cority EHSQ software. It’s not just a job for us, it’s our mission. Cority is revolutionizing our industry by putting your measured success at the heart of our business. Your Success Manager creates additional value for you by investing in a productive relationship, learning your business needs, and helping you to solve problems.

Greater user adoption

Your Success Manager will work with you on an ongoing basis to help you drive the adoption and use of your EHSQ software solution. Cority’s extensive and continuously expanding feature set is only of value when it’s used in your business to solve problems. We work with you through supporting programs to make that happen.

There when you need us

Staffed by Cority professionals, our support team is equipped with the knowledge to quickly access and provide the resources needed for rapid resolution. We’re available 24/7 and offer service levels and response times to ensure effective resolution. Plus, our online Community Portal is full of help, tips and tricks, and documentation to keep you moving forward.

Contact our EHS specialists.