President and CEO
Mark is CEO of Cority Software Inc., a Toronto-based, award-winning, global SaaS company. Under Mark’s leadership, Cority’s revenue has grown consistently at a compounded rate of 25%. The company has grown in employees from 29 when Mark started in 2003 to close to 400 employees today. It enjoys an industry-leading profit margin. In 2016, Cority raised capital with Norwest Venture Partners, Georgian Partners, and BMO; in 2019 Cority raised capital from software specialist Private Equity firm Thoma Bravo and with Norwest again stepping up as an investor. Mark was a finalist for the EY Entrepreneur of the Year Award in 2017 and 2018. Previously, Mark was Vice President, General Counsel & Corporate Secretary and a member of the executive management team of AT&T Canada Corp. Mark is a graduate of St. Francis Xavier University, where he recently completed 10 years on the Board of Governors, including four as Chair of the Board. He received his J.D. from the University of Victoria and is a member of the Law Society of Upper Canada. Mark is active in mentoring young entrepreneurs and has served on several other not for profit boards.
Chief Technology Officer
Ghosh brings over 20 years of experience in product engineering expertise in B2B cloud-based software, products, and services to Cority. Ghosh joins from Neustar, a leading global information services provider serving more than 8000 clients worldwide, including 60 of the Fortune 100, where he was Senior Vice President of Product Engineering and led the engineering and development organization for Neustar’s broad set of Marketing, Risk, Security, and Communications solutions. Prior to Neustar, Ghosh was Senior Vice President of Global Research and Development for Ellucian, where he led the research and development organization of over 800 employees responsible for the design, development, and release of Ellucian’s broad product portfolio that served over 2,500 higher education institutions globally. Previously, he held a number of senior leadership roles at Blue Yonder, a leading supply chain software provider. Ghosh holds a BS, MS, and Ph.D. in Electrical Engineering with minors in Computer Science and Mathematics from Clemson University.
Chief Financial Officer
Ryan Magee is the Chief Financial Officer at Cority. Since joining Cority in 2012, he has supported Accounting and Finance department, ensuring that Cority is on solid financial ground, while building a platform for growth and expansion. In 2014 Ryan began supporting the Human Resources and Legal departments as well. Ryan also leads Cority’s Corporate Development and post-merger integration initiatives. He was pivotal in the acquisitions of regAction and IQS in early 2017. A CPA, CMA, Ryan has over a decade of experience working in the Software and Technology industries where he has helped many companies scale and grow. Ryan’s most recent position before joining Medgate was Director of Finance at Redknee Inc.
Chief Revenue Officer
Stephen has held several progressively senior Sales leadership positions with Navex Global, Clinicient, and Viewpoint. Stephen was a key part of the team at Navex Global that grew the company to $200 M in revenues. Stephen’s original company, EthicsPoint, was acquired by Navex Global along with three other companies. Stephen was a key part of the team that integrated the sales teams and companies. During Stephen’s 2+ years at Viewpoint, they grew revenues from $100 M to $200 M, growing EBITDA margin from 30% to 50%. Stephen’s sales team grew net new sales bookings from $6 M to $30 M, at which point Viewpoint was acquired by strategic investor, Trimble. Stephen has worked with Private Equity firms Vista, Riverside, Catalyst, and Bain Capital and with his companies’ Boards of Directors.
Chief Product Officer
Mike joined Cority in 2016 from streaming video platform pioneer Quickplay (acquired by AT&T), where he was SVP, Product and Marketing. Upon joining as CMO, Mike led the team in the successful re-brand from Medgate to Cority and now leads Product Management, Product Marketing, Marketing Communications, Partner Enablement, and the Business Development Representative team. Prior to Quickplay, Mike spent fourteen years at the 25,000-employee telecom software leader Amdocs, where he progressed to become Division President as Head of Global Marketing. In 2008, Mike was appointed head of Amdocs’ $250 million Canadian managed services business, leading on-site and off-shore teams across sales, consulting, delivery and operations to successive years of overachievement. Mike was also a key contributor to the product roadmap and go-to-market strategy of one of Canada’s most successful software start-ups, Solect Technology Group, which was acquired by Amdocs for over $1 billion. Mike has also held product management, marketing and sales roles at Livingston International, Imperial Oil, and Sprint Canada. Mike holds a BA in Economics Summa Cum Laude and MBA from McMaster University in Hamilton, Ontario, Canada.
Vice President, Professional Services
As Vice President of Professional Services, Pablo oversees the successful delivery of Cority’s solution to our client’s around the globe. Pablo brings a decade of experience delivering enterprise solutions to top-tier clients throughout North America, Europe and APAC. Prior to joining Cority in January 2018, Pablo was the VP of Strategic Planning at NexJ Systems. Pablo has also held various Professional Services roles and always maintained an excellent track record of delivering solutions and establishing strong relationships with clients. Pablo’s experience driving operational efficiencies and leading high performing teams will help Cority through its next stage of growth. Pablo has also held research and teaching positions at the University of Toronto in the Faculty of Mechanical and Industrial Engineering, the Advanced Microsystems and Nano Lab, at Queen’s University, and the Royal Military College. Pablo holds a B.Sc. in Electrical Engineering from Queen’s University, and both an M.A.Sc. and MBA from the University of Toronto.
VP, Product Management
John Easton is VP, Product Management after having served previously as Product Manager and Senior Client Service Consultant. He has been in the health and safety field since 1996. Prior to joining Cority, John worked for 12 years at Toyota Motor Manufacturing in the capacity of Health & Safety Specialist and most recently as Assistant Manager, Health & Safety. John has extensive experience in developing and managing standards and programs for industrial hygiene and safety.
Senior Director, International Sales
Mike Jackson is Sr. Director, International Sales. In this role he is responsible for the International Sales team, which supports all sales efforts for Europe, Latin America, Asia Pacific and the Middle East. Mike has been involved both in the sales and service ends of Cority’s business having held the roles of Director of Client Service, Account Executive and, initially, Senior Client Service Consultant. Mike has been with Cority since 2002, having joined from Mercer Consulting. At Mercer, he served in the role of Implementation Project Manager with the Benefits Administration Practice, guiding the implementation of both business processes and web-based software applications. Prior to that, he was a consultant in the Health & Group Benefits practice. Prior to employment at Mercer he held positions as a Programmer, Quality Assurance Consultant, and Technical Account Manager with various organizations.
Director, Professional Services
Adrian Williams is the Director, Professional Services at Cority. He graduated in Computing from Staffordshire University before commencing his career implementing enterprise manufacturing execution systems globally. Having an extensive corporate IT background including time with Anglo American and Michelin, he has a passion for high quality service delivery. Adrian leads the Professional Services team’s functional consulting resources and actively involves himself in project governance duties. One of his key roles at Cority has been to gather post implementation lessons learned feedback to share with the wider business to ensure continuous improvement.
VP, Solutions Marketing & Enablement
Amanda Smith is the VP, Solutions Marketing & Enablement at Cority, where she brings over 15 years of experience in cloud-based software and human/computer interaction to oversee the creation, marketing, and support of targeted industry solutions. In her role, she focuses on helping to solve EHS&Q problems and providing valuable technology solutions to Cority customers. Amanda has a degree in Industrial & Operations Engineering from University of Michigan – Go Blue!
Vice President, Customer Success
Simona brings over 18 years of customer-focused experience, having had diverse leadership roles in Customer Success, Professional Services, Product Management, and Software Development that uniquely position her to understand the SaaS customer life cycle. Prior to Cority, Simona was SVP Customer Success at Varicent, after having served as the Offering Management Leader at IBM for the Varicent portfolio.
Director of Customer Success
Bernadette Dookram is Director of Customer Success at Cority. Having built on her experience as an Implementation Consultant, Manager and Director of Consulting Services, Bernadette is positioned perfectly to understand the needs of Cority’s dynamic client portfolio. In her role, Bernadette is directly responsible for overall customer satisfaction and leads the Cority Customer Success Team to ensure client satisfaction is achieved and maintained. Bernadette is committed to maintaining Cority’s reputation for quality and delivering excellent service throughout the customer journey and contributes to the company’s mission statement by playing a key role in driving process improvements throughout the Cority organization. Prior to joining Cority, Bernadette was employed at a major natural gas company in Canada as a Business Analyst for 6 years where she worked on several Customer Information System projects and held positions as training developer and QA team lead for two years. Bernadette has been an employee at Cority since 2000.
Director of Software Engineering
Brian Chan is Director of Software Engineering at Cority, where he manages the core development operations. Brian began his career at Cority in 2002 on the Helpdesk and throughout the years has held progressive roles in the software engineering department including, Software Developer, Software Architect, Manager, Software Engineering. Brian is a graduate of the University of Toronto with a Bachelor of Science in Computer Science.
Director of Client Services
Dani Mueller is the Director of Client Services at Cority, where she brings over 18 years of experience in the healthcare industry with a focus on implementation, data integration, and training. Leveraging her background in nursing, she has worked with hundreds of the nation’s leading hospitals to successfully increase their efficiency and processes through creative problem solving and scalable execution.
Director of Revenue Operations
Ilse Palazzolo is Director, Revenue Operations at Cority. In this role, she is responsible for supporting the revenue growth team including sales, marketing, business development and customer success and working cross-functionally to optimize business processes. Her areas of expertise include business analytics, sales tools and technology, process automation, continuous improvement, sales enablement, and sales compensation. Ilse previously served as Director, Sales operations for Cority Enviance and has held various positions in Sales and Revenue Operations in the software industry since 2014. Ilse holds a BBA from Eastern Kentucky University and Avans Hogeschool, and an MBA from Eastern Kentucky University.
Manager, Customer Support
Jeff Mirrlees is Manager, Customer Support at Cority. He leads a global team of analysts who are dedicated to providing outstanding support to Cority customers around the world. Having spent much of his career holding various support roles, Jeff is customer focused and brings a unique perspective to meet the high expectations of Cority’s clients. Prior to joining Cority in 2014, Jeff spent 20 years working at a North American natural gas company where he held progressive roles in Engineering, Operations, and IT.
Director of Engineering
Lee Estepp is the Director of Engineering where he oversees the product development and integration of the technology vision at Cority. He joined in 2018 to head up engineering, operations, and support for Cority IQS. Lee continues to lead Cority’s Quality initiatives while also directing development for the Environmental, Chemical, and Ergonomics solutions. Prior to joining Cority, he served as Senior Director in PTC’s PLM division and has more than 20 years of global enterprise software experience. Lee holds Bachelor of Arts degrees in Physics and Computer Science at Bethel University in St. Paul, Minnesota.
Director, Human Resources
Marlene da Costa is the Global Director, Human Resources, where she heads the People & Culture Function for Cority across Canada, US, UK, France, Germany and Australia. In her current role, Marlene and her team manage the Talent Acquisition, Talent Management, HR Business Partnering, Organizational Development, Leadership & Development, Compensation and Employee Engagement programs. Marlene brings a decade of international Human Resources experience especially in talent acquisition, talent management and employee engagement to the role. Prior to Cority, Marlene headed the HR function for a software company in the financial services space in downtown Toronto. Marlene holds two Masters in Industrial/Organizational Psychology from Middle Tennessee State University and Mumbai University. Marlene is also a Certified Human Resources Leader, certified through the Human Resources Professionals Association of Canada.
Director of Product
Mauri Paz serves as a Director of Product for the Environmental, Safety, and Chemical Management applications. With over 17 years of experience in the field of EHS and EMIS program design and implementation management, Mr. Paz has developed and implemented EMS systems, consulted for Fortune 1000 companies in matters of EHS, and implemented various EMIS platforms for several Fortune 1000 clients. He possesses an MS degree in Chemical Engineering, holds a Professional Engineer license in the State of California, a Project Management Professional (PMP), he is a Certified Safety Professional (CSP) and a Certified Energy Manager (CEM). Before joining Cority, Mr. Paz held an EHS Manager position at a chemical plant where he helped obtain the Cal-VPP certification status for the site.
Director of Project Management
Michael Thomas is the Director of Cority’s Project Management Office, after having served previously as the Director of Professional Services at IQS. As the Director, PMO, Michael leads a team of Project Managers that are responsible for the management and successful delivery of all engagements in Cority’s professional services project portfolio. Michael brings over two decades of project management experience to the team and has experience creating and leading a corporate PMO as well as managing other software professional services teams. Michael has a BA in Mathematics from the University of Cincinnati and a MBA from Ashland University where he was named the outstanding graduate in his class.
Director of Engineering
Brian Chan, Director of Engineering, is a graduate of the University of Toronto with a Bachelor of Science in Computer Science. He has been a Cority employee since March of 2002. Brian began his career at Cority on the Helpdesk and through the years has held different roles such as Software Developer, Software Architect, Manager, Software Engineering, and his current role as Director, Software Engineering.
Director, Marketing Communications
Susan Smart is Director, Marketing Communications at Cority, where she drives the communications strategy, brand awareness, content marketing, and pipeline build for Cority and its acquired companies. Susan has held Marketing leadership roles in the B2B SaaS and technology industry for over 20 years, specializing in start-ups and companies that need to pivot for rapid growth. Companies include Vena Solutions, BlueCat Networks, Openwave Messaging, and Wolters Kluwer. She holds a Masters in Industrial Relations from Queen’s University.
Director of Solutions Consulting
Todd Lunsford is the Director of Solutions Consulting at Cority. Todd started his career in 1998 as a Senior ERP Consultant with DXC Technology where he specialized in Change Management for large financial, supply chain, and human resources projects. While at DXC, he began a partnership with a top EHSQ Software Vendor in 2001 to assist them with the development of a professional services practice. As a Principal Consultant, he designed a QHSE system methodology and led several implementations of enterprise QHSE systems for global, asset-intensive companies. As Director of Solution Engineering, Todd led a team of operational risk and safety subject matter experts to accelerate net license revenue and increase customer success. Todd has also served as a Program Advisor to some of the world’s largest companies to improve management system execution through benchmarking and business process improvements. In his current role, Todd leads a team of Solution Consultants to scope, estimate, and plan implementations – ensuring each customer is setup for a successful journey with Cority.
Senior Director, Strategic Solutions
Will Reed has provided advisory services in environmental, health, safety, and quality (EHSQ) information management with leading global software providers and consulting organizations since 1997. As Senior Director, Strategic Solutions at Cority, Will assists our enterprise clients with corporate sustainability initiatives, EHSQ data management programs, and designing solutions that incorporate evergreen regulatory content and audit processes. Prior to joining Cority, Will was a Partner at ERM, where he developed project business cases, strategy assessments, and long-term management plans for corporate EHSQ programs, as well as creating and executing comprehensive implementation plans for enterprise management information systems in oil & gas, chemical, energy-centric manufacturing industry sectors. Will obtained his Bachelor of Science degree in Chemical Engineering from Missouri University of Science & Technology.