Resources

Cority Spotlight: Ester Kataoka

Ester Kataoka

The Cority team is made up of industry experts that understand the unique pain points and challenges that EHSQ teams face on a daily basis. This blog series highlights Cority team members who are using their industry expertise to continuously improve the Cority platform to meet and exceed the needs of our customers.

Name: ​Ester Kataoka

Job Title: Senior Analyst, Customer Support

Location: Toronto, ON

Biography: Born and raised in Fortaleza, Brazil, I moved to Canada back in 2009 and have always lived in Toronto. I joined Cority as a Customer Support Analyst in December 2015 and moved on to Senior Customer Support Analyst in January 2017. I have over 13 years of experience in the technical customer support field and before joining Cority, I worked with other tech companies providing technical and functional support on their platforms, as well as providing training on those systems. 

Q: What do you love most about your job at Cority?

Being able to talk to our clients and assist them with their questions. Helping them navigate through the Cority platform brings me immense satisfaction and it really puts a smile on my face.
 

Q: What’s your favorite thing to do outside of work hours?

Play video games and read.
 

Q: What is the last book you’ve read?

Homo Deus: A Brief History of Tomorrow by Yuval Noah Harari
 

Q: If you could switch roles with someone in the company for a day, who would you switch with and why?

Pre-sales. I think it would be interesting to see how they present our platform to prospective clients.
 

Q: What’s your biggest pet peeve?

People not being considerate to others on public transit.


Q: What is one achievement or experience at Cority that you’re most proud of?

Being awarded the Balcom Award earlier this year at Cority Connect. It’s a summary of all the effort and dedication I put into my work and it’s a statement to my commitment to our clients and to Cority.
 

Q: If you were given $40,000 to start your own business, what kind of business would you start?

I would start an adventure-focused travel agency.
 

Q: Tell us something that not many people know about you

I am addicted to Lego and I had to give some of my sets away because I had no more room to store or display them. 

Stay tuned for next month’s installment of the Cority Spotlight to learn about another one of our industry experts. 

Recent/Latest Blog

Mark Wallace

Mark Wallace

CEO

Mark is CEO of Cority Software Inc., a Toronto-based, award-winning, global SaaS company. Under Mark’s leadership, Cority’s revenue has grown consistently at a compounded rate of 25%. The company has grown in employees from 29 when Mark started in 2003 to close to 400 employees today. It enjoys an industry-leading profit margin. In 2016, Cority raised capital with Norwest Venture Partners, Georgian Partners, and BMO; in 2019 Cority raised capital from software specialist Private Equity firm Thoma Bravo and with Norwest again stepping up as an investor. Mark was a finalist for the EY Entrepreneur of the Year Award in 2017 and 2018. Previously, Mark was Vice President, General Counsel & Corporate Secretary and a member of the executive management team of AT&T Canada Corp. Mark is a graduate of St. Francis Xavier University, where he recently completed 10 years on the Board of Governors, including four as Chair of the Board. He received his J.D. from the University of Victoria and is a member of the Law Society of Upper Canada. Mark is active in mentoring young entrepreneurs and has served on several other not for profit boards.