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EHS & Quality: Five Key Challenges Facing Occupational Health Professionals

Occupational Health Professionals

More than ever, effective Environmental, Health, Safety, and Quality (EHSQ) programs can make a significant contribution to the well-being of a company’s workforce and the bottom line of an organization. Occupational Health professionals are charged with managing the complexities of medical surveillance. They have to record employee health data from workplace injuries and illnesses, clinic visits, immunizations, audiometric exams, flu clinics, wellness programs, and lab tests. Beyond this, it’s not enough to just collect the data; they must be able to analyze and report on it in multiple formats.

I typically categorize these challenges into five areas: surveillance, reporting, data collection, communication, and demonstrating value or return on investment (ROI).

Medical surveillance:

Your job is to ensure employees are up-to-date on their mandatory screening and exams. But, can you easily select employees and assign them to surveillance groups based on job and location? Is it time-consuming to communicate with employees about scheduled appointments and exam results? Can you report on all employees who are behind in their screening?

Reporting:

Have you or anyone else in your clinic ever had to spend hours or even days pulling paper files to assemble aggregate health information? Can you easily provide management with reports on what is causing visits to the clinic, i.e. clinic visit log or utilization?

Data collection:

Can you easily manage and report on the data from clinic visits, exams, flu clinics, wellness programs, and lab results? Are you spending too much reactive ‘busy time’ or can you be proactive in improving your EHS program, taking actions on the insights you are gaining from your data and your own experiences

Communication:

How much time do you spend on the phone or emailing and sharing documents? Would it be easier if a report about the employee’s disposition was sent automatically to the employee, their supervisor, to Safety, and to Workers’ Compensation so you can focus on patient care

ROI:

Can you demonstrate the value of the clinics’ services? Can you show the time savings for employees visiting an onsite clinic for things like physical therapy as opposed to the lost time from an employee traveling to an offsite clinic or hospital?

If you can relate to some of these challenges then we can help. Check out our Occupational Health Management Software.

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Mark Wallace

Mark Wallace

CEO

Mark is CEO of Cority Software Inc., a Toronto-based, award-winning, global SaaS company. Under Mark’s leadership, Cority’s revenue has grown consistently at a compounded rate of 25%. The company has grown in employees from 29 when Mark started in 2003 to close to 400 employees today. It enjoys an industry-leading profit margin. In 2016, Cority raised capital with Norwest Venture Partners, Georgian Partners, and BMO; in 2019 Cority raised capital from software specialist Private Equity firm Thoma Bravo and with Norwest again stepping up as an investor. Mark was a finalist for the EY Entrepreneur of the Year Award in 2017 and 2018. Previously, Mark was Vice President, General Counsel & Corporate Secretary and a member of the executive management team of AT&T Canada Corp. Mark is a graduate of St. Francis Xavier University, where he recently completed 10 years on the Board of Governors, including four as Chair of the Board. He received his J.D. from the University of Victoria and is a member of the Law Society of Upper Canada. Mark is active in mentoring young entrepreneurs and has served on several other not for profit boards.