It eliminates any disconnect for quality and compliance at the end of the product lifecycle. Front-line personnel can input data into an intuitive platform that responds dynamically with auto-fill capabilities and predefined dropdown capabilities. The solution uses automation to streamline communication and notify relevant personnel with risk-based incident reports.
Cority Complaint Management Software also provides dashboards, so managers and executives can drill down into broader trends in customer complaints, in an effort to identify areas of risk and where additional resources may be required for root cause investigations.
Companies capable of capitalizing on feedback can take their process improvement initiatives to new heights, so if you have challenges serving and interacting with customers, our software could be the solution to tracking and managing customer complaints and their causes.
Capture, manage and analyze all complaints (i.e. RMA, RGA, warranty) whether the event, source or cause is internal or external.
Identify issue trends, their costs and action taken over time to appropriately allocate resources.
Formalize/harmonize the customer complaint management process and approvals from beginning to end.
Provide all departments with a comprehensive history of complaints and resolution by product.
Cority Change Management/ Engineering Change Notice (ECN) Software takes the risk out of product management, incorporating modern elements of automation, version control, and workflows into the process.
Whether the source is a customer complaint, an inspection, an audit or is supplier-related, Cority Nonconformance is designed to efficiently capture, manage and track nonconformances in a closed loop.
Cority Gauge Calibration Software incorporates the results of various analyses within a single interface, eliminating the need to manage difficult-to-integrate software applications and providing a portal of visibility into gauge calibration and process health across the organization.
Interested in seeing Cority in action?