Service Level Agreement

Service Level Agreement

(Formerly, Appendix – Support Services & Availability)

This Service Level Agreement governs the provision of Software support services and, for Cority-hosted clients, Software availability and forms part of the order form, or software and services agreement between Cority Software Inc. or its Affiliate identified on an order form or software and services agreement (“Cority’”) and the client identified on an order form or software and services agreement (“Client”). Any capitalized terms not otherwise defined herein will have the meaning given to them in the software and services agreement.

By entering into an order form or software and services agreement that references and incorporates these terms and conditions, Client accepts the terms and conditions set forth herein.

1. Technical Support

1.1 Scope of Support. Technical support includes:

 (a)   Cority User Community (https://uc.cority.com): Online portal that enables members to connect, collaborate and engage with other members. All members are encouraged to participate in forum discussions, review knowledgebase articles/documentation, and submit questions to assist with getting the most out of the Cority platform. The Cority User Community is also an important hub for information on product updates, training, events, and news.

 (b)   Support: Phone (emergency support only), email (emergency support only), and online case portal.

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Prior to using the technical support services, Client’s personnel should have a reasonable familiarity with the Software either through formal training provided by Cority or the equivalent in informal training provided by Client. Technical support is available for the purpose of responding to possible errors in the Software and other issues of a technical nature. Technical support does not include implementation services, programming, report generation, resolution of the Client’s computer system problems that are unrelated to the operation of the Software, or troubleshooting issues related to Client’s infrastructure, including servers, networks, or client devices.

Cority’s Maintenance and Support Guide is available to Client via the Cority User Community and sets out additional details relating to Cority’s technical support services. Cority may modify the Maintenance and Support Guide from time to time in Cority’s sole discretion, and updated versions will be made available to Client via the Cority User Community.

1.2 Support Hours. The Cority User Community is available twenty-four hours a day, seven days a week (except during scheduled or emergency maintenance). Phone support is available 24 hours a day Monday through Friday (Eastern Standard time) excluding holidays, and on an emergency basis at all other times to report critical issues or outages.

1.3 Client Assistance. Client will promptly provide Cority with reasonable assistance to determine the cause of and resolve support issues, including where necessary authorizing Cority to remotely access the Client’s instance of the Software and sending information or system data to Cority.

1.4 Support Requests.

 (a)  All requests for technical support must be submitted to Cority via the channels set out in section 1(b) above (each, a “Support Case”). Each Support Case will be assigned a unique case number. Cority will use commercially reasonable efforts to reproduce and diagnose all Support Cases and correct all issues that it is able to reproduce.

 (b)  Client may, acting reasonably, indicate the Severity Levels for each Support Case from the levels set out below. Notwithstanding Client’s selection, Cority may modify the Severity Level assigned to a Support Case in its sole discretion, acting reasonably.

Priority Definition
Critical

Critical Business Impact/Service Down:

·         A Production issue impacting all users.

·         Business critical functionality is inoperable, or system has failed.

·         This only applies to a production environment and indicates an inability to access services resulting in a critical impact on operations.

·         The condition requires an immediate solution.

·         Complete platform unavailable.

** Production Environment Only **
High

Significant Business Impact:

·         Major functionality is impacted, or significant performance degradation is experienced.

·         Issue is persistent and impacts many users and/or major workflow functionality.

·         No reasonable alternative is available.

** Production Environment Only **
Medium

Minor Business Impact:

·         The service or functionality is usable.

·         The issue does not represent a critical impact on your day-to-day business workflow/operations.

·         Non-critical functional impact.
Low

General Usage Questions and Feature Requests:

·         Issues that do not impact application functionality.

·         General inquiries.

 (c) Cority-Hosted Resolution Times. In the case of Cority-Hosted Clients,  Cority will use commercially reasonable efforts to provide Client with an initial responses and resolution of each Support Case within the Response Time Objective and Resolution Time Objectives set out immediately below. The timelines set out below are targets and not a guarantee of performance. For the purposes of this provision, “work around” means a remedy that temporarily circumvents or temporarily solves the issue until a permanent resolution is found and “resolution” means a permanent remedy that resolves the issue.

Priority Response Time Objective Resolution Time Objective
Critical 1 hour

4 hours

Case updates provided every hour until work around or resolution is available.
High 4 hours

10 business days

Case updates provided daily until work around or resolution is available.
Medium 1 business day

14 business days

Case updates every 3 business days until resolution or work around is available.
Low 1 business day

30 business days

Case updates every 5 business days until work around or resolution is available.

(d) Self-Hosted Support Requirements. For Self-Hosted Clients, Client must provide Cority with logs and a scrambled database copy for troubleshooting purposes.

(e) Self-Hosted Resolution Times. In the case of Self-Hosted Clients, provided Client has already delivered logs and a scrambled database copy to Cority, Cority will use commercially reasonable efforts to provide Client with an initial responses and resolution of each Support Case within the Response Time Objective and Resolution Time Objectives set out immediately below. The timelines set out below are targets and not a guarantee of performance. For the purposes of this provision, “work around” means a remedy that temporarily circumvents or temporarily solves the issue until a permanent resolution is found and “resolution” means a permanent remedy that resolves the issue.

Priority

Response Time Objective

Resolution Time Objective

Critical

1 hour

1 business day

Case updates provided every hour until work around or resolution is available.

High

4 hours

15 business days

Case updates provided daily until work around or resolution is available.

Medium

1 business day

20 business days

Case updates every 3 business days until resolution or work around is available.

Low

1 business day

40 business days

Case updates every 5 business days until work around or resolution is available.

(f) In instances where resolution of a Support Case requires a code change for the Software, Self-Hosted Clients will not have access to on-demand hotfixes and will instead need to wait for the next Software release. The resolution time objective will be increased by the time required to develop and disseminate the subsequent Software release for Self-Hosted Clients.

1.5 Third-Party Software. Cority will provide Client with first level support for any Third-Party Software licensed under the Agreement. If Cority is unable to resolve a Support Case created by Client involving Third-Party Software, Cority will open a support ticket with the Third-Party Software provider and such support ticket will be addressed in accordance with the Third-Party Software provider’s standard support services. Any Support Cases involving third-party software will not be subject to the Resolution Time Objectives set forth above. Instead, such support tickets will be subject to the resolution time objectives, if any, made available by the Third-Party Software provider.

2. Availability (Applicable only for Cority-Hosted clients)

2.1 Availability. With respect to the Software, “Available” means that the Software is available to Client for normal use. The Software will be Available at least 99.5% of the time in any given calendar month, 24 hours a day, 7 days a week, 365 days a year. Availability will be expressed to one decimal point with the decimal place rounded up or down to the nearest one-tenth of a percentage point. Availability applies only to production instances of the Software. Availability will be calculated as follows for each calendar month:

Availability = 100 × Expected Availability – Unexcused Downtime / Expected Availability

2.2 Definitions.

 (a)   “Downtime” means any period during which the Software is not Available, in minutes.

 (b)   “Excused Downtime” means Downtime resulting from: (i)the performance of Scheduled Maintenance or emergency maintenance; (ii) an event of force majeure; or (iii) any of the circumstances described in section 3 below.

 (c)  “Emergency Maintenance” means downtime of the Software outside of the Scheduled Maintenance hours that is required to complete the application of urgent patches or fixes, or to undertake other urgent maintenance activities.

 (d)  “Expected Availability” means 7 days per week, 24 hours per day, excluding Scheduled Maintenance, in minutes.

 (e)  “Scheduled Maintenance” means planned downtime, including for server and network maintenance to replace or repair components, update, or upgrades. Cority will make commercially reasonable efforts to notify Client in advance of any Scheduled Maintenance, including through the Cority User Community.

 (f)  “Unexcused Downtime” means any Downtime that is not Excused Downtime.

2.3 Exclusions. Unexcused Downtime does not include any Downtime arising from: (a)Client’s use of any systems that do not comply with the system requirements in the applicable documentation; (b) networks, systems, hardware, equipment, or software not provided by Cority that are installed on or used in connection with the Client’s systems; (c) Client’s negligence, operator error, or use of the Software other than in accordance with its documentation or applicable law; (d) Client’s failure to secure login and password information or otherwise safeguard the Software against unauthorized access; (e) Client’s system management or system administration, including connectivity issues caused by corporate networking (firewalls, proxies, etc.); (f) interruptions or delays in providing the Software resulting from power, telecommunication or Internet service provider failures outside of Cority’s datacenter or cloud hosting environment; or (g) a Disaster (as defined below).

2.4 Emergency Maintenance. If Emergency Maintenance is required, Cority will immediately contact Customer and provide the expected start time of the Emergency Maintenance, its planned duration, and whether Cority expects the Services to be unavailable during the Emergency Maintenance.

2.5 Chronic Availability Failure. If Cority fails to meet the Availability set out in section 1 in three consecutive calendar months or in four calendar months in any 12-month period, Client may terminate the Agreement, in accordance with the termination provisions thereunder and any pre-paid annual fees applicable to the post-termination period will be refunded to Client on a pro-rata basis.

3. Backup & Recovery (Applicable only for Cority-Hosted clients)

3.1 Cority will perform daily backups using industry standard practices and will provide offsite storage of backup files on a weekly basis. Cority will use commercially reasonable efforts to restore any corrupted files following a failure event within 24 hours (72 hours for backups in off-site storage) using the most current backup files available.

4. Disaster Recovery (Applicable only for Cority-Hosted clients)

4.1 Definitions

 (a)  “Disaster” means a situation where data and services at Cority’s primary data hosting center become unavailable or are expected to be unavailable for more than four (4) consecutive hours.

 (b)  “RTO” means the targeted length of time required to restore normal operations following a Disaster.

 (c)  “RPO” means the targeted period in which data might be lost from a service due to a Disaster.

4.2 Recovery Objectives. In the event of a Disaster, Cority’s RTO and RPO are as follows:

Description Time
RTO 24 hours
RPO 24 hours
Sean Baldry

Sean Baldry

Sr. Director of Product Marketing

As Cority’s Sr. Director of Product Marketing, Sean leads Cority’s product marketing strategy and tactical delivery, helping customers understand the value that they can realize from a digital EHS transformation with Cority. With over 20 years of experience working in front-line and corporate EHS roles, Sean intuitively understands the key challenges and pain points faced by EHS professionals, and leverages this deep expertise to educate Cority’s team on how best to support the customer journey. Sean works with Product Management, Sales, Marketing and Professional Services functions to better understand customer impressions of Cority’s products and services, and advocates for product investment that support current needs while addressing future demands. Prior to joining Cority, Sean worked across manufacturing, automotive, mining and construction sectors, most recently serving as Head of Health & Safety for Holcim’s Eastern Canada division.
 
Sean is a graduate of the University of Guelph and Ryerson University, and holds a Canadian Registered Safety Professional (CRSP) designation.
Timothy Ku

Timothy Ku

VP of Customer Support

Tim is a seasoned professional with over 20 years of extensive experience in Support and Service Management. Currently serving as Cority’s VP of Customer Support, he is known for his ability to lead and scale global support teams across diverse locations. Tim’s approach is deeply rooted in customer-centricity, leveraging his expertise to ensure the Voice of the Customer is heard throughout the organization.

With a strong focus on process optimization and data-driven decision-making, Tim consistently delivers results that enhance customer satisfaction and loyalty. He understands that success isn’t just about hitting targets but also about building a positive rapport with customers and key stakeholders. His leadership style inspires trust and collaboration, empowering teams to innovate and be creative. Prior to his role at Cority, Tim held leadership positions at TELUS Communications, Esri Canada, and most recently VP of Client Services at Doxim Inc. Tim holds a Bachelor of Business Commerce degree from Toronto Metropolitan University.

Matt Nelson

Matt Nelson

VP, Strategic Alliances

Matt is a highly accomplished executive leader with a passion for learning and executing innovative growth strategies. With over 25 years of proven expertise in the enterprise Risk Management, Compliance and Environmental, Health, Safety (EHS) and ESG/Sustainability arena. Matt is responsible for driving the global expansion of our Strategic Alliance initiatives. Matt is recognized for an unbroken track record of success building, developing, and scaling high-performing collaborative global teams and multi-channel partnering ecosystems who consistently exceed revenue, profit, and management goals. Matt is a process driven, fact-based problem solver who enjoys creating long-term value for his clients, partners, and team. Matt’s experience in team building and associate development has driven significant new and organic international market expansion, M&A pursuits, change management, new product/market launches and has managed global teams as large as 145 team members. Over the past 10 years, Matt, his teams, and channel partners are responsible for negotiating, selling, and delivering more than $1.5 billion in SaaS/Cloud software and consulting services. When Matt is not working, he enjoys spending as much time as possible traveling with his wife and six children.

 
Scott Miner

Scott Miner

VP, UX/UI

As Sr. Director, Platform & Design, Scott spearheads the successful delivery of platform capabilities across CorityOne clouds. Additionally, he oversees our UX/UI team, prioritizing user-centered design, and the creation of best-in-class experiences. With over 20 years of product design leadership, Scott has successfully delivered mission-critical finance and business applications to global Fortune 100 companies.

Before joining Cority, he served as the Head of Experience for Telus Agriculture and Consumer Goods. Prior to that role, Scott held the position of VP, Technology – Enterprise Data, Product, and Delivery at TKXS. This business became a pivotal acquisition, forming Telus’ Ag/Consumer business unit. In the early stages of his career, he co-founded ettain group, a prominent US digital agency, guiding it through rapid growth and positioning it for future acquisition by Experis/Manpower.

Scott’s deep experience in driving design at scale and leading high-performing teams will play a pivotal role in supporting Cority through its next stage of growth. He holds a bachelor’s degree in design from the Rochester Institute of Technology in Rochester, NY.

Laura Vassilowitch

Laura Vassilowitch

VP, Product Operations

Laura Vassilowitch is the Senior Director, Product Operations at Cority. Laura works with Product Management, Product Marketing, Engineering, UIUX, and other cross functional areas to provide streamlined processes that support superior performance and output. Laura’s decade-plus history in Product Management includes leadership of Product Organizations at Start-Ups and Fortune 500 companies within the Higher Education, Federal & State Governments, and Healthcare Markets. Most recently, Laura was the Director of Technical Product Management at Gordian, a Fortive Operating Company (FTV). In this role, she was responsible for the execution and delivery of software solutions across Gordian’s SaaS product portfolio.

Jamie Devlin

Jamie Devlin

VP of Sales

Jamie is a senior leader with 25 years of international business consulting and technology experience across multiple industries and geographies, with deep expertise in strategy development, sustainability, business change, process optimization, digital transformation, and advanced technologies, including industrial Artificial Intelligence (AI).

As Vice President of Sustainability Sales, Jamie is responsible for driving Cority’s acquisition of new business and developing strategic partnerships, focused on the value Cority’s clients realize in the context of an ever-changing sustainability reporting landscape. Jamie also works closely with the colleagues across Cority’s Sustainability Cloud to ensure Cority’s trusted software and expert advisory services continue to lead the market.

Ted Kail

Ted Kail

Chief Product Officer

Ted Kail is the Chief Product Officer at Cority and oversees the Product Management, Solution Marketing & Enablement functions that serve Cority’s customers throughout the globe. For the past 15 years Ted has led Product organizations at Start-Ups & Fortune 500 companies within the Higher Education, Federal & State Governments, and Healthcare Markets. Most recently Ted was the Chief Product Officer at Gordian, which is a Fortive Operating Company (FTV). In this role, he was responsible for determining the strategic direction of all products across Gordian’s product portfolio that included both SaaS and data product offerings.

Ted holds a Bachelor of Science in business as well as an Executive MBA from Northeastern University.

Daphne Reed

Daphne Reed

Senior Director, Security

Daphne Reed is the Senior Director Of Security at Cority Inc. With 20 years of experience in the technology field, Daphne has worked with organizations such as Infrastructure Ontario (Crown Agency), Loyalty One (Air Miles), and most recently worked with the tech start-up Vidyard for 8 years from its infancy to its current size in the enterprise market. Beginning with late mainframe technology in the 90s, she has witnessed the transformation and migration journey through to today’s Cloud systems, and the compliance and regulatory demands that have come with it. Daphne’s focus on process efficiency brings faster and smarter connections between otherwise disparate enterprise teams, always to foster and facilitate the human connection first.

Tjeerd Hendel-Blackford

Tjeerd Hendel-Blackford

VP of Sales

Tjeerd is an experienced Sales Leader covering the EMEA and APAC regions. He and his team work to build long-term strategic partnerships with new and existing customers to help them reach and exceed their EHS and ESG/Sustainability goals. Tjeerd has over two decades of experience in environment, health & safety, and quality (EHSQ). Having worked as both an EHS practitioner and a consultant he has helped dozens of companies to address their HSEQ challenges through the application of management best practice in combination with market-leading information and technology solutions.

Justin Dennis

Justin Dennis

VP of M&A Integrations

With over 20 years of experience in enterprise software solutions, Justin Dennis serves as the VP, M&A Integrations at Cority where he provides program governance on the complex integration of people, processes, and technologies of acquired companies. In 2020, Justin created the highly successful Cority Center of Excellence (CoE), which manages multiple strategic initiatives and digital transformations that support increasing company valuation. He is a visionary leader with a proven track record to enable an organizational culture of continuous competency improvement through cross-functional collaboration. Prior to joining Cority in 2017, Justin served as the VP, Information Technology and principal at RegAction. During his tenure he managed the company P&L, led product development, cloud strategy, IT security, platform integrations, and corporate expansion efforts. Justin’s deep domain expertise and passion for technology operations were cultivated during his time at BMC Software. He holds a BBA degree in both Management Information Systems and Marketing with a minor in Latin American Studies at University of Houston, C.T. Bauer College of Business.

Carrie Young​

Carrie Young

VP of Strategic Solutions

Carrie has spent her 25+ year career around EHSQ software solutions; first as a customer using software in the chemical industry, next as an implementation partner guiding customers through their software journey, and most recently within the software provider community developing market leading solutions. In each of these roles, she has led high performance teams and implemented strong organizational change techniques as the foundation for success. She brings a 360° view to her role as the VP of Strategic Solutions, helping customers identify and execute solutions that drive powerful change.

Carrie holds a Bachelors of Science degree in Chemical Engineering from the University of Kansas specializing in Environmental Studies, is trained as a Six Sigma Black Belt, and is a certified Project Management Professional from the Project Management Institute.

She formerly was the Vice President of Operational Excellence for a technology company, Waitr Holdings, the Vice President of Professional Services at Sphera, the Director of Professional Services at Rolls-Royce, as well as a process engineer at Vulcan Chemicals and an Environmental Consultant at Trinity Consulting.

DeAnn Poe

DeAnn Poe

VP of Marketing

DeAnn Poe is the VP of Marketing, overseeing the Growth Marketing, Brand and MarComm, and Business Development functions at Cority. She is a versatile marketer with over 20 years of experience serving in Marketing Leadership, Demand Gen and MarComm functions at software companies across a variety of verticals. With a proven track record for building efficient, data-driven marketing teams, she is passionate about proving marketing’s impact on the bottom line and empowering her teams to drive sustainable revenue for the organization. DeAnn holds a bachelor’s degree in Business Administration from California State University, San Marcos.

Anthony Palladino

Anthony Palladino

Multi-faceted Finance and Operations Executive possessing more than 15 years of management experience. I have achieved measurable success in P&L management, budgeting, human resource administration, treasury models and facility management. Significant experience in SaaS supply chain solutions, sourcing services and IT delivery. International finance experience managing operations in Europe and Asia.

Currently, Chief Financial Officer at Elemica, a leading cloud based software company headquartered in Wayne, PA that enables the world’s largest manufacturing companies to effectively manage their demand and supply chains.

Jesse Miller

Jesse Miller

VP of Sales

Jesse Miller is the leader of Customer Sales for Cority, working closely with our customer success and product management teams to support the adoption and use of our solutions. Jesse is an avid scuba diver and underwater photographer, which drives his passion to help our customers create a healthy and more sustainable future. Throughout his career he has held progressively senior leadership positions helping software companies scale by investing in the people and processes that lead to success. As a leader with Dexter and Chaney, Viewpoint, and Rhumbix, Jesse helped construction companies through a digital transformation of their business to create efficiency, and reduce risk. He was an integral part of the team at Viewpoint that grew the company from $25M to $200M in annual revenue, which resulted in an acquisition by Trimble Inc (TRMB). During Jesse’s 15 year sales career, he has helped software companies with numerous M&A activity, scaling, and organizational change. Jesse holds a Masters degree in Communication and Organizational Leadership from Gonzaga University, with minors in Applied Finance and Marketing.

Brad Totten

Brad Totten

VP of Sales

As Senior Sales Director, Brad is responsible for leading and developing a team of sales professionals focused on one thing: providing the best possible commercial experience to Cority’s prospective customers. A 25 year veteran of Enterprise Sales, Brad prides himself on leaving no stone unturned when it comes to our clients understanding of the entire sales process from the first point of contact to the launch of a successful program and beyond. Brad is passionate about the environment and helping organizations maintain safe and healthy workplaces and sustain the communities in which they operate. Outside of work, you can find Brad on the golf course or running along the Toronto Beaches and spending time outdoors with his wife and two children.

Rob Michayluk

Rob Michayluk

Sr Director, Cloud and Security

With over 25 years experience across multiple IT disciplines in a variety of industry verticals, Rob Michayluk serves as the VP, Cloud at Cority. In this role, he is responsible for Cloud Infrastructure, DevOps and the IT services that support the Cority Enterprise. Rob has held several senior leadership roles including Director, Technology at LoyaltyOne (AirMiles) and Managing Director, Digital Engineering at Bond Brand Loyalty building and operating the technology that enables the Scene+ loyalty program.

Ran Ding

Ran focuses on growth equity investments across a wide range of sectors including technology, business services, and consumer. Ran sits on the board of Avetta and Infutor, and he is actively involved with Norwest’s investments in ACL, Avetta, Cority, Infutor, Kendra Scott (recapitalized by Berkshire Partners), and The Rainmaker Group. Ran was previously involved with Norwest’s investments in 1010data (acquired by Advance), Rainmaker – Multifamily (acquired by RealPage), and The Retail Equation (acquired by Appriss).

Ran holds a bachelor of science degree in electrical and computer engineering from Cornell University. Ran is also a CFA charterholder.

Nicolaas Vlok

Nicolaas Vlok

Nicolaas Vlok is an Operating Partner at Thoma Bravo. He brings more than 20 years of experience leading high-growth, publicly traded, and PE-backed software and data businesses, by driving market expansion, revenue growth, product innovation, and operational excellence. As a transformational leader, he executed multiple growth strategies that transformed companies into clear market leaders, which included integrating multiple acquisitions accelerating growth. He holds board positions at ABC Fitness, Centrify, Cority, MailGun, and MeridianLink, all industry leading software companies. He is a former board member of Vision Solutions and Idaptive.

Nicolaas is also the President and CEO of MeridianLink, and the former President and CEO of Vision Solutions, which was a Thoma Bravo portfolio company, and subsequently sold to Clearlake Capital. Prior to Vision Solutions, he was the Co-Founder and CEO of IDION Technology Holdings, a publicly traded company on the JSE in South Africa.

Nicolaas was born and raised in South Africa, and studied Computer Engineering at the University of Pretoria. In 2000, he moved to the US to lead IDION’s growth in North America. He is married to the love of his life, and together they are raising their three sons in Southern California.

PRIOR EXPERIENCE
Vision Solutions, President and CEO
IDION Technology Holdings, Co-Founder and CEO
TST, Co-Founder and CEO

Matt LoSardo

Matt LoSardo is a Vice President at Thoma Bravo. Based in San Francisco, he joined the firm in 2016. Previously Matt worked in private equity at Harvest Partners and investment banking at Morgan Stanley. He holds a BS degree in Economics from Duke University.

Hudson Smith

Hudson Smith

Hudson Smith has been a Partner at Thoma Bravo since 2016. Based in San Francisco, he is responsible for finding and executing new deals and monitoring and growing the portfolio as an active board member for the firm’s Discover funds, which focus on investing in mid-sized and smaller software and technology companies. Prior to joining Thoma Bravo, he served as Managing Director of HGGC, where he led software and technology investments. Previously, he worked at Bain & Company in Dallas and Sidney and Lincoln International in Chicago. Hudson earned an MBA from the Kellogg School of Management at Northwestern University and a BS degree in Business Administration, magna cum laude, from Washington and Lee University.

Marlene da Costa

Executive VP, Human Resources

Marlene da Costa is the VP, Human Resources, where she heads the People & Culture Function for Cority across Canada, US, UK, France, Germany and Australia. In her current role, Marlene and her team manage the Talent Acquisition, Talent Management, HR Business Partnering, Organizational Development, Leadership & Development, Compensation and Employee Engagement programs. Marlene brings a decade of international Human Resources experience especially in talent acquisition, talent management and employee engagement to the role. Prior to Cority, Marlene headed the HR function for a software company in the financial services space in downtown Toronto. Marlene holds two Masters in Industrial/Organizational Psychology from Middle Tennessee State University and Mumbai University. Marlene is also a Certified Human Resources Leader, certified through the Human Resources Professionals Association of Canada.

Lee Estepp

Lee Estepp

VP of Engineering

Lee Estepp is the Director of Engineering where he oversees the product development and integration of the technology vision at Cority. He joined in 2018 to head up engineering, operations, and support for Cority IQS. Lee continues to lead Cority’s Quality initiatives while also directing development for the Environmental, Chemical, and Ergonomics solutions. Prior to joining Cority, he served as Senior Director in PTC’s PLM division and has more than 20 years of global enterprise software experience. Lee holds Bachelor of Arts degrees in Physics and Computer Science at Bethel University in St. Paul, Minnesota.

 

Brian Chan

Brian Chan

VP of Engineering

Brian Chan is Cority’s Director, Software Engineering. Brian manages the core development operations, and he began his career at Cority in 2002 on the Helpdesk. Throughout the years, Brian has held progressive roles in the software engineering department including, Software Developer, Software Architect, Manager, Software Engineering. Brian is a graduate of the University of Toronto with a Bachelor of Science in Computer Science.

Simona Barcau

Simona Barcau

Vice President, Customer Success

Simona brings over 18 years of customer-focused experience, having had diverse leadership roles in Customer Success, Professional Services, Product Management, and Software Development that uniquely position her to understand the SaaS customer life cycle. Prior to Cority, Simona was SVP Customer Success at Varicent, after having served as the Offering Management Leader at IBM for the Varicent portfolio.

 

Amanda Smith

Amanda Smith

Executive Vice President, Product Strategy

Amanda Smith is Cority’s Executive Vice President, Product Strategy, where she brings over 15 years of experience in cloud-based software and human/computer interaction to oversee the creation, marketing, and support of targeted industry solutions. In her role, she focuses on helping to solve EHS&Q problems and providing valuable technology solutions to Cority customers. Amanda has a degree in Industrial & Operations Engineering from University of Michigan.

Adrian Williams

Adrian Williams

VP, Professional Services

Adrian Williams is the VP, Professional Services at Cority. He graduated in Computing from Staffordshire University before commencing his career implementing enterprise manufacturing execution systems globally. Having an extensive corporate IT background including time with Anglo American and Michelin, he has a passion for high quality service delivery. Adrian leads the Professional Services team’s functional consulting resources and actively involves himself in project governance duties. One of his key roles at Cority has been to gather post implementation lessons learned feedback to share with the wider business to ensure continuous improvement.

Atish Ghosh - CTO at Cority

Atish Ghosh

Chief Technology Officer

Ghosh brings over 20 years of experience in product engineering expertise in B2B cloud-based software, products, and services to Cority. Ghosh joins from Neustar, a leading global information services provider serving more than 8000 clients worldwide, including 60 of the Fortune 100, where he was Senior Vice President of Product Engineering and led the engineering and development organization for Neustar’s broad set of Marketing, Risk, Security, and Communications solutions. Prior to Neustar, Ghosh was Senior Vice President of Global Research and Development for Ellucian, where he led the research and development organization of over 800 employees responsible for the design, development, and release of Ellucian’s broad product portfolio that served over 2,500 higher education institutions globally. Previously, he held a number of senior leadership roles at Blue Yonder, a leading supply chain software provider. Ghosh holds a BS, MS, and Ph.D. in Electrical Engineering with minors in Computer Science and Mathematics from Clemson University.

Pablo Neiman

Pablo Neiman

Chief Customer Officer

As Chief Customer Officer, Pablo oversees the successful delivery of Cority’s solution to our client’s around the globe. Pablo brings a decade of experience delivering enterprise solutions to top-tier clients throughout North America, Europe and APAC. Prior to joining Cority in January 2018, Pablo was the VP of Strategic Planning at NexJ Systems. Pablo has also held various Professional Services roles and always maintained an excellent track record of delivering solutions and establishing strong relationships with clients. Pablo’s experience driving operational efficiencies and leading high performing teams will help Cority through its next stage of growth. Pablo has also held research and teaching positions at the University of Toronto in the Faculty of Mechanical and Industrial Engineering, the Advanced Microsystems and Nano Lab, at Queen’s University, and the Royal Military College. Pablo holds a B.Sc. in Electrical Engineering from Queen’s University, and both an M.A.Sc. and MBA from the University of Toronto.

Mark Wallace

Mark Wallace

CEO

Mark is CEO of Cority Software Inc., a Toronto-based, award-winning, global SaaS company. Under Mark’s leadership, Cority’s revenue has grown consistently at a compounded rate of 25%. The company has grown in employees from 29 when Mark started in 2003 to close to 400 employees today. It enjoys an industry-leading profit margin. In 2016, Cority raised capital with Norwest Venture Partners, Georgian Partners, and BMO; in 2019 Cority raised capital from software specialist Private Equity firm Thoma Bravo and with Norwest again stepping up as an investor. Mark was a finalist for the EY Entrepreneur of the Year Award in 2017 and 2018. Previously, Mark was Vice President, General Counsel & Corporate Secretary and a member of the executive management team of AT&T Canada Corp. Mark is a graduate of St. Francis Xavier University, where he recently completed 10 years on the Board of Governors, including four as Chair of the Board. He received his J.D. from the University of Victoria and is a member of the Law Society of Upper Canada. Mark is active in mentoring young entrepreneurs and has served on several other not for profit boards.