When you implement Cority, your project is managed under the stewardship of EHSQ experts. We’ve literally walked in your shoes. We have the best track-record of deployment success and the most satisfied clients in the industry. From deployment to training to ongoing support, we have all the resources required to implement and for you to successfully utilize your software.
Staffed by fully trained Cority professionals based in our head office, our Customer Support team is ready to help. They are equipped with the knowledge and empowered to quickly access the resources needed for rapid resolution of issues.
We have established support service levels and response times to meet our clients’ expectations and ensure effective communication.
Plus, our active User Community for our customers is a invaluable resource for FAQs, Product Discussions and additional support details.
We have all the resources required to implement your software successfully, ensuring a complete system fit. We focus on providing timely and professional IT support to manage any issues or concerns.
Legacy data from either a previous EHSQ system, Excel or paper files can be added to the Cority application.
Where paper files exist, data can be input manually or scanned and stored as a reference document. For the conversion of data from a previous system – we can help. Data can be mapped to the Cority database by your IT resources alone or with the assistance of Cority technical services. Or, it can all be performed by Cority.
Each CSC is a highly qualified and experienced professional with first-hand knowledge of the many issues involved in implementing software applications as well as real-life environmental, health, safety, and quality experiences.
The CSC works closely with you to:
The CSC is responsible for recommending the appropriate training program and tailoring this to users’ requirements. We assist with personnel, from Cority or from our systems integration partners, for internal project management for your implementation initiative.
There is more to it than the software. Learn about Cority’s Assured Success Methodology.
Our customers find Cority to be very easy to learn because the software is designed in a logical manner by industry experts. However, the success of any EHSQ initiative is user adoption.
We have designed structured, hands-on training programs to meet the specific learning needs of different groups of users, and provide two types of training programs:
User training is organized into a series of training sessions carefully designed to meet the learning needs of individual users.